Refund Policy
Effective Date: August 3, 2026
At Key Line Technical Services, customer satisfaction is our priority. Since many of our services involve customized design, fabrication, installation, and project execution, this Refund Policy explains the conditions under which refunds may be provided.
Project Quotations
All quotations provided are based on the agreed project scope, specifications, and requirements.
Any additional work requested after quotation approval may result in additional charges.
Advance Payments
An advance payment is required before project commencement.
Advance payments are used for:
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Material procurement
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Design and planning
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Labor scheduling
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Project preparation
For this reason, advance payments are generally non-refundable once work has commenced or materials have been ordered.
Cancellation Before Work Begins
If a client cancels the project before materials are ordered or work begins, a partial refund may be considered after deducting any administrative or consultation costs.
Cancellation After Work Begins
Once project execution, fabrication, or installation has started, payments made are non-refundable due to labor, materials, and operational costs already incurred.
Customized Products
Customized items including:
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Warehouse Racking
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Mezzanine Floors
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Glass Partitions
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Aluminum Partitions
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Gypsum Partitions
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Pergolas
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Interior Fit-Out Components
cannot be refunded once manufacturing or installation has begun.
Service Quality
If you believe the delivered work does not match the agreed project specifications, please contact us within 7 days of project completion.
We will inspect the issue and, where appropriate, provide repairs, adjustments, or corrective work.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on banks or payment providers.
Contact Us
For refund-related inquiries, please contact:
Key Line Technical Services
Email: info@keylineuae.com
Phone: +971 58 889 6689